Privacy Policy

  1. Introduction

Welcome to the Pumpkin Moon privacy and cookies policy. At Pumpkin Moon we are committed to safeguarding the privacy of our website visitors and protecting your privacy is really important to us. In this document we explain how we will treat your personal information.

This document outlines how we collect your personal information and how it will be processed and managed by us.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

  1. Collecting personal information

Generally you can browse our website without us knowing who you are other than knowing your IP address. This information helps us improve the content of our website and allows us to understand how our website is being used.

We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.

(b) information that you provide to us when registering with our website including your email address.

(c) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters including your name and email address.

(d) any communication that you send to us including it’s content and metadata associated with this communication as well as any personal information.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

  1. Using personal information

Personal information submitted to us through our website will be used to help administer our website and business so we can personalise and enable the use of our services for you.

Data can be removed on request.

Retaining data also enables us to send you non-marketing commercial communications or email notifications that you have specifically requested.

We are able to send you marketing information relating to our business which we think may be of interest to you, by email if you have agreed to this, or you can inform us at any time if you no longer require marketing communications.



The important thing to note is that we will only ever get in touch with you if you have been a customer of ours, if you have opted in to receive information from us, or if you engage in a conversations with us through our website or social media pages.


We are able to deal with enquiries made by you relating to our website; keep our website secure and prevent fraud and verify compliance with the terms and conditions governing the use of our website.

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us. However we will not supply your personal information to any third party for the purpose of direct marketing.

  1. Disclosing personal information

We may disclose your personal information to any of our employees, insurers, professional advisers only as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information if we are required to do so by law or in connection with any ongoing or prospective legal proceedings or in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk. Except as provided in this policy, we will not provide your personal information to third parties.

  1. Retaining personal information

Personal information that we process for any purpose(s) shall not be kept for longer than is necessary for that purpose.

We will retain documents (including electronic documents) containing personal data to the extent that we are required to do so by law or if we believe that the documents may be relevant to any ongoing or prospective legal proceedings and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

  1. Security of personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure passworded and firewall-protected servers.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

  1. Amendments

We may update this policy from time to time by publishing a new version on our website.

  1. Your rights

You may instruct us to provide you with any personal information we hold about you at any time. Provision of such information will be subject to the supply of appropriate evidence of your identity for this purpose. We may withhold personal information that you request to the extent permitted by law.

  1. Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

  1. Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated by email to

  1. About cookies

A cookie is a small file containing an identifier which is a string of letters and numbers, that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date. A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Overall, cookies help us provide a better website by enabling us to monitor which pages are preferred by you. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

  1. Our cookies 

We use only persistent cookies on our website.

  1. Third party and Analytics cookies

Google Analytics are used on this site to generate analytical data and Interest Reporting to collect information regarding visitor behaviour and visitor demographics on some of our Services, and to develop website content. This analytics data is not tied to any Personal Information. For more information about Google Analytics, please visit privacy/partners/. You can opt out of Google’s collection and Processing of data generated by your use of the Services by going to

To view a copy of our analytics service provider’s privacy policy visit

  1. Blocking cookies

Most browsers allow you to refuse to accept cookies; for example:

(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b) in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

(c) in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

  1. Deleting cookies

You can delete cookies already stored on your computer; for example:

(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at;

(b) in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

(c) in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.

Deleting cookies will have a negative impact on the usability of many websites.